Who is eligible for discounts on tickets to the Museum?
The discount is available to school students and students under the age of 26.
Is transportation to the airport available after visiting the museum?
Certainly, we can arrange transportation for you at an additional cost to your designated location. We have qualified drivers and comfortable vehicles. However, due to limited availability, please contact our service in advance to confirm the availability of such service for your desired date and its cost.
Is transportation to and from another city possible?
Certainly, we can arrange transportation for you at an additional cost to your designated location. We have qualified drivers and comfortable vehicles. However, due to limited availability, please contact our service in advance to confirm the availability of such service for your desired date and its cost.
Can purchased tours be refunded?
Tickets are personal, for a specific date and time, and are not subject to exchange, refund, or change of date.
Do I need to print museum tickets?
After purchasing the tour, you will receive a purchase confirmation via email. The tickets allowing entry to the museum will be handed to you by the guardian at the meeting point.
How long does the Auschwitz tour take?
The tour lasts a total of 3.5 hours. The first 2.5 hours are dedicated to exploring Auschwitz I, followed by our staff transporting you to Auschwitz-Birkenau for the second part of the tour, which will take approximately 1 hour.
What do I need to bring for my museum visit?
Most importantly, please ensure you have your ID with you, as it is necessary for entry to the Museum. Also, remember to dress appropriately for the solemnity of the place and the weather. All organizational information will be provided to you along with the tour reservation confirmation in an e-book format.
Can I buy tickets on-site?
Due to the high demand for tours to the Auschwitz Birkenau Museum, it is recommended to purchase admission tickets in advance to avoid difficulties with entry on the planned day of visit. Guided tours are particularly popular due to the substantive value they offer, and as such, they usually sell out quickly. Plan your visit in advance and secure entry on your desired date.
Is it possible to tour the Museum with a stroller?
There is a prohibition on entering the camp with strollers into blocks and other areas designated for touring. Additionally, to preserve the authenticity of the place, the camp area is toured on uneven terrain, which may pose difficulties in maneuvering a stroller.
Can I enter with luggage?
Luggage with maximum dimensions of 35x25x15 cm is permitted on the Museum grounds. There is a paid luggage storage facility located before the entrance to the first part of the museum, where larger luggage can be left.
Where can I park my car?
In order to ensure the convenience of our clients, the meeting point is located in a parking area, allowing everyone to easily leave their car and reach the meeting point. Parking is subject to a fee, the amount of which depends on the height of the vehicle.
How can I get from the train station to the meeting point?
Our staff will find the most convenient option for you. We encourage you to contact us through the "Transfers" tab, and our staff will find a solution and respond as soon as possible.

Any questions?

Our staff will provide friendly assistance and will take care of the organizational details so that you can fully focus on experiencing your visit

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